What is the impact of interpersonal trust on a learning organization?
Title
What is the impact of interpersonal trust on a learning organization?
Creator
Volkman, Sue
Description
Volkman, Sue
This study addresses the role of interpersonal trust in a learning organization. Theoretical foundations for the learning organization are drawn from work of Senge (2006). The study sample was obtained from 15 members of the board of directors from a merging congregation. Qualitative data was collected through focus groups and a meeting observation to determine the extent of interpersonal trust in productive working relationships. McAllister’s (1995) interpersonal trust survey was administered to determine levels of trust. Analysis concluded high levels of both cognitive-based and affect-based trust within the church board. Analysis from the data on the learning organization found five key elements of the learning organization in practice. Results conclude that interpersonal trust serves to facilitate organizational learning by strengthening productive working relationships. These relationships serve as the impetus for productive organizational outcomes.
This study addresses the role of interpersonal trust in a learning organization. Theoretical foundations for the learning organization are drawn from work of Senge (2006). The study sample was obtained from 15 members of the board of directors from a merging congregation. Qualitative data was collected through focus groups and a meeting observation to determine the extent of interpersonal trust in productive working relationships. McAllister’s (1995) interpersonal trust survey was administered to determine levels of trust. Analysis concluded high levels of both cognitive-based and affect-based trust within the church board. Analysis from the data on the learning organization found five key elements of the learning organization in practice. Results conclude that interpersonal trust serves to facilitate organizational learning by strengthening productive working relationships. These relationships serve as the impetus for productive organizational outcomes.
Date
2013
Publisher
Alverno College
Extent
94 pages
Language
English
Format
PDF
Type
Text
Inquiry Project
Subject
Trust
Interpersonal trust
Learning organization
Congregation
Merge
Rights
These materials may be used by individuals and libraries for personal use, research, teaching (including distribution to classes), or for any fair use as defined by U.S. Copyright Law.
Collection
Citation
Volkman, Sue, “What is the impact of interpersonal trust on a learning organization?,” Alverno College Library Digital Commons, accessed May 16, 2024, https://alverno.omeka.net/items/show/477.